For independent auto repair shops
Relay is a communication assistant that recovers missed calls with automated SMS intake. No more lost leads to voicemail. Just structured service requests, automatically.
Free during pilot. No credit card required.
Or schedule a live demoThe problem
Your phone rings with hours questions, "are you open?" calls, brake estimates, and warranty inquiries. Technicians can't answer while under a lift. Owners juggle parts runs and customer drop-offs. Every unanswered ring is a customer who moves on to the next shop.
Hours, availability, estimate requests, warranty questions. Up to half of inbound calls don't require a technician at all.
Most customers won't leave one. They'll just call the next shop on their list.
A single missed brake job, timing belt, or transmission repair can mean $400 to $900 in lost revenue.
How Relay works
A customer calls your shop and no one picks up. Relay instantly sends them a friendly, human-sounding SMS.
Relay walks the customer through their vehicle info, symptoms, and urgency. All over text, no app needed.
A complete service request appears with year/make/model, issue summary, warranty info, and problem areas highlighted.
The impact
Up to 50%
fewer repetitive calls
Hours, availability, and estimate questions are handled automatically over text. Your phone rings less, and when it does, it matters.
Up to 25%
more recovered opportunities
Relay converts missed callers into text conversations. Customers who would have moved on now become service requests in your dashboard.
$7,000+
monthly recovered potential
If your shop misses 5 to 10 calls a day and even one is a $400 to $900 repair, the recovered opportunities add up quickly.
Based on industry data for independent shops with 3 to 15 employees. Individual results vary.
Your dashboard
Every request is organized around the vehicle, not buried in a text thread. See the year, make, model, body type, problem zones, smart summary, and warranty status at a glance.
2019 Toyota RAV4
2021 Ford F-150
2018 BMW 3 Series
Platform
Automatically text customers back when you can't answer. No more lost leads to voicemail.
Intelligent SMS follow-ups extract vehicle details, symptoms, and photos. No app install needed.
Visual, vehicle-centric cards with smart summaries. Not another inbox or spreadsheet.
Automatically flags warranty claims early so you can check coverage before quoting parts and labor.
Highlighted markers on vehicle renders pinpoint exactly where the customer's issue is.
Send a quote, reply via SMS, schedule an appointment, or close a request. All from the dashboard.
Built for
If your shop has 3 to 15 employees, no dedicated receptionist, and you're losing calls while working on cars, Relay was built for you. We reduce the calls that interrupt technicians without leading to a booked job, and recover the ones that would have walked away.
Chicago pilot
We're onboarding a small group of shops in Chicago for our free pilot program. No contracts, no credit card. If your shop misses even a few calls a day, even a fraction of recovered opportunities can exceed the monthly cost.